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Call Center Georgia

Most of us have called the toll free number on the back of a credit card. An agent working in an inbound call center likely received your call. On the other hand, the majority of us have received telemarketing calls at dinnertime. These types of calls are made from a call center, but these are considered outbound calls.

1. Local Companies

2. Call Center: What is it?

3. Call Center Dynamics

4. Call Center Varieties

5. Featured Local Company

1 . Local Companies

ReceptionHQ
888-491-6753
Atlanta, GA

ReceptionHQ
888-491-6753
Savannah, GA

ReceptionHQ
888-491-6753
Augusta, GA

Corporate Message Services, Inc.
80-868-2080
51 W. Fairmont Ave
Savannah, GA

ReceptionHQ
888-491-6753
Athens, GA

ReceptionHQ
888-491-6753
Columbus, GA

Executarial Services, Inc.
404-325-4888
2600 Century Parkway
Atlanta, GA

Andertel
(770) 479-6999
350 Hickory Cove Dr
Canton, GA

Intercall
(706) 645-8600
West Point, GA

Transtel Group Inc
(770) 368-8343
5555 Oakbrook Pkw
Norcross, GA

2 . Call Center: What is it?

A call center is a physical, brick and mortar location in which an organization handles customer and other telephone calls. This is normally done through a computer automation system. Through the use of technology, a call center can handle a considerable volume of calls at the same time. The system routs calls to qualified representatives who provide problem resolution and log the call.

Mail-order companies, computer product help desks, and telemarketing companies are a few examples of businesses that normally use call center services. The physical environment involves an open workplace for call center agents. Each workstation includes a computer and a telephone with a headset.
A call center can function independently or it can be networked with other centers, which are linked to a corporate computer network.

3 . Call Center Dynamics

Calls are normally classified in two categories, inbound or outbound. Inbound calls are made by consumers to obtain information, place orders, ask for help, or report a malfunction. In contrast, outbound calls are placed by agents to potential clients or members. The intent of these calls is normally to sell a product or service.

The staff is generally organized in a multi-tier support system, which results in efficient handling of calls. The first tier normally consists of operators who route calls to the corresponding department. An operator is also expected to provide general directory information. When a caller requires further assistance, the call may be forwarded to the second tier. Second tier agents are capable of resolving most problems. Some call centers may also have a third tier of support. This tier commonly consists of highly skilled technical product support staff as well as product engineers and developers.

Call centers are not free of criticism. Some critics claim that the work atmosphere is inhumane. Another area that critics point to is the low pay rates as well as some employer's restrictive working practices including employee's ability to take bathroom breaks. Additionally, callers often find call center agents or staff unqualified to provide problem resolution.

Another controversial area is the close monitoring of the employee's work and activities. Some claim that the close monitoring is needed to plan the workload. However, others claim that such monitoring is a breach of human rights to privacy. Still others argue that it is counter-productive, as it can result in poor customer service and ultimately, in poor company image.

4 . Call Center Varieties

One variation of a call center is virtual call centers. This type of center is created by connecting many smaller centers in various locations to one another. Calls can be routed to other call centers by using either the pre-delivery or the post-delivery method. An external switch is used in pre-delivery to route calls to the appropriate center. The post-delivery method on the other hand, allows the call center to transfer a call to a different center.

A second variation involves using remote agents. This is an effective alternative to housing all agents in a central location. Remote agents work from home and are able to login through the internet. Remote agents are usually contractors who pay their own taxes and set their own schedules. Furthermore, remote agents are paid on a per minute basis of talk time. They pay their own expenses such as Internet, telephone, and any needed software or hardware.

Besides handling telephone calls, contact centers also handle email and online communication such as instant messaging. The term contact center simply reflects the new methods of communication through the use of technology. Some companies may separate customer contact by medium. They may have a department for inbound calls, a separate department for outbound calls, and a team of agents to answer email inquiries.

Smaller companies may choose to create universal agents. This means that agents handle inbound, outbound, and online communication. The benefit of having universal agents is that they can be trained in various communication methods and product information. Customers can choose their preferred method of communicating with the call center. They can communicate over the phone, through email, instant messaging, or chat boards.

5 . Featured Local Company

ReceptionHQ

888-491-6753
Columbus, GA

Read more about Call Center

- Telesales Georgia

Telesales are a form of telemarketing that is done generally over the phone or on the Internet. It is very effective for making sales and can be a highly effective selling tool as long as the company obeys all telemarketing laws and spends time on training their operators properly. Telesales can bring in much business, all from the comfort and ease of a telephone.

- Outbound Call Center Georgia
- Telemarketing Services Georgia
- Sales Support Georgia
- Lead Generation Georgia
- Customer Service Georgia
- Customer Retention Georgia
- Order Processing Georgia
- Help Desk Tech Support Georgia

Regional Articles

- Call Center Acworth GA
- Call Center Albany GA
- Call Center Alpharetta GA
- Call Center Americus GA
- Call Center Athens GA
- Call Center Atlanta GA
- Call Center Augusta GA
- Call Center Austell GA
- Call Center Baxley GA
- Call Center Blairsville GA
- Call Center Brunswick GA
- Call Center Buford GA
- Call Center Calhoun GA
- Call Center Canton GA
- Call Center Carrollton GA
- Call Center Cartersville GA
- Call Center Cedartown GA
- Call Center Chatsworth GA
- Call Center Columbus GA
- Call Center Conyers GA
- Call Center Cordele GA
- Call Center Covington GA
- Call Center Cumming GA
- Call Center Dacula GA
- Call Center Dahlonega GA
- Call Center Dallas GA
- Call Center Dalton GA
- Call Center Dawsonville GA
- Call Center Decatur GA
- Call Center Douglas GA
- Call Center Douglasville GA
- Call Center Dublin GA
- Call Center Duluth GA
- Call Center Eatonton GA
- Call Center Elberton GA
- Call Center Ellenwood GA
- Call Center Ellijay GA
- Call Center Evans GA
- Call Center Fairburn GA
- Call Center Fayetteville GA
- Call Center Fitzgerald GA
- Call Center Flowery Branch GA
- Call Center Forest Park GA
- Call Center Fort Benning GA
- Call Center Fort Valley GA
- Call Center Gainesville GA
- Call Center Griffin GA
- Call Center Grovetown GA
- Call Center Hartwell GA
- Call Center Hephzibah GA
- Call Center Hinesville GA
- Call Center Jesup GA
- Call Center Jonesboro GA
- Call Center Kennesaw GA
- Call Center Kingsland GA
- Call Center La Fayette GA
- Call Center Lagrange GA
- Call Center Lawrenceville GA
- Call Center Lilburn GA
- Call Center Lithia Springs GA
- Call Center Lithonia GA
- Call Center Loganville GA
- Call Center Mableton GA
- Call Center Macon GA
- Call Center Marietta GA
- Call Center Mcdonough GA
- Call Center Milledgeville GA
- Call Center Monroe GA
- Call Center Morrow GA
- Call Center Moultrie GA
- Call Center Newnan GA
- Call Center Norcross GA
- Call Center Peachtree City GA
- Call Center Powder Springs GA
- Call Center Ringgold GA
- Call Center Riverdale GA
- Call Center Rockmart GA
- Call Center Rome GA
- Call Center Rossville GA
- Call Center Roswell GA
- Call Center Saint Simons Island GA
- Call Center Savannah GA
- Call Center Sharpsburg GA
- Call Center Smyrna GA
- Call Center Snellville GA
- Call Center Statesboro GA
- Call Center Stockbridge GA
- Call Center Stone Mountain GA
- Call Center Suwanee GA
- Call Center Thomaston GA
- Call Center Thomasville GA
- Call Center Thomson GA
- Call Center Tifton GA
- Call Center Toccoa GA
- Call Center Tucker GA
- Call Center Valdosta GA
- Call Center Vidalia GA
- Call Center Villa Rica GA
- Call Center Warner Robins GA
- Call Center Waycross GA
- Call Center Winder GA
- Call Center Woodstock GA

- Telesales Georgia

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