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Customer Service Florida

Regardless of how high-tech technology becomes, customer service is an art that will always require human interaction, and few, if any businesses can survive without it.


1 . Local Companies

Carrerou Oswald P Sra
(863) 294-2384
1136 1st St S
Winter Haven, FL
Adams Carl M Jr Sra
(352) 735-2700
605 N Donnelly St
Mount Dora, FL
Keys Energy Services
(305) 295-1081
1001 James St
Key West, FL
State Disbursement Unit & Customer Service & 24 Hour Payment Lin
(850) 875-2958
8 W Jefferson St
Quincy, FL
Piper Aircraft the New Inc
(772) 299-2141
Vero Beach, FL
Sra
(954) 720-6595
7301 N University Dr
Tamarac, FL
Customer Service
(954) 392-6028
Hollywood, FL
Edison College
(239) 489-9201
Fort Myers, FL
Devos Kenneth R MAI Sra
(239) 437-2245
6309 Corporate Ct
Fort Myers, FL
Tallahassee Mall
(850) 386-7873
Tallahassee, FL

2 . Training to Work in a Customer Contact Center

Training to work in a customer contact center can take anywhere from a few days to several weeks, depending upon the project one is being trained for. Almost all customer contact centers use computers with integrated telephony so there is always a segment of training that has to do with operational functions. However, most employees that work at customer contact centers are expected to already have a basic knowledge of how to operate a computer as well as a working knowledge of business telephone systems.

Since many and varied industries use contact center solutions to manage their customer service, training in one facility or even in one area of one facility could be very different from training in another facility or in a different area of the same facility. For example, a customer contact center may have a contract with a particular company for their customer service representatives to answer inbound calls regarding wireless phones and yet in another area of the same building they may have agents answering inbound calls regarding hair care. Thus, the training for the job could be vastly different, depending upon which contract the employee is hired to work on.

Employees will be trained on how to respond to customer service inquiries and much of the time, will be engaged in role play activities so they can practice different scenarios before taking live calls from real customers. They will also be trained on the product or service for which they are answering calls and there will also be a certain amount of computer training as it relates to the particular job for which they were hired. Customer contact centers, for the most part, pay employees while they are in training and employees are expected to be able to demonstrate they can perform the job for which they have been hired before moving on to the "floor" as it is often called, which is actually, much of the time, a very large room with cubicles where customer service representatives take calls from customers and provide solutions to their problems or answers to their inquiries.

3 . Working in a Customer Contact Center

Working in a customer contact center is a relatively easy job; however, it can be difficult at times, especially if you are dealing with angry customers. In the United States, customer contact centers, for the most part anyway, provide a very comfortable workplace for employees. Many of them have complete kitchens with adjoining break rooms where employees can eat their meals. Since some customer contact centers are open 24 hours a day, a particular employee could be eating breakfast, lunch, or dinner at work, depending upon their shift. Shifts are typically eight hours long unless the employee is working part-time; part-time hours vary among centers; however part-time could mean that the employee would still work eight hour shifts yet only work 2 or 3 days per week instead of the usual five day work week, eight hour day.

Employees who work in customer contact centers take calls from customers and, depending upon the company or the particular "campaign" being worked, these calls typically come one right after the other. In fact, in many customer contact centers, employees are "graded" on how fast they can resolve customer issues, so it is to their advantage to resolve each call quickly and move on to the next one. This grading system often has its roots in the fact that most customer contact centers are paid per call; that is, the company that has hired them to provide their customer service pays them a set fee for each call they take so it is to the customer contact center's advantage to take as many calls as possible.

4 . How to be a Great Customer Service Representative

It can be difficult to provide excellent customer service on every call, especially when you have to deal with angry customers who may have had to wait on hold for an hour or more before they even get to you. Often, the customer service representative has only to answer the phone and is immediately met with the escalating voice of an angry customer.

As tempting as it is to go on the defensive, it is far better to go ahead and let the customer have their say. Angry customers who feel as if they are truly being heard will diffuse much faster than customers who may feel as if the customer service representative doesn't truly care about their needs. Customers who are angry are going to blame you for whatever their problem is; don't take it personally; instead, assure the customer that their struggle ends now, that you care about their issues and you are going to resolve them if at all possible.

It's important to realize that the customer believes he or she is talking to XYZ Company. They don't realize, or may not even care, that they might actually be talking to a very nice lady named Maria who has three children to support while taking night classes after work. All they know is that they have a problem, you caused it, and they want to know what you are going to do about it. Of course, this isn't the case with every customer or every call; many customers are quite pleasant and just have a question about their service. The key to providing excellent customer service regardless of the situation, though, is to completely focus on the customer you are speaking with. If a previous difficult customer has irritated you, you must be able to let that irritation go before talking to the next customer or it will show through on the call.
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Regional Articles
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- Customer Service Brooksville FL
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- Customer Service Cape Coral FL
- Customer Service Casselberry FL
- Customer Service Chipley FL
- Customer Service Clearwater FL
- Customer Service Clermont FL
- Customer Service Clewiston FL
- Customer Service Cocoa Beach FL
- Customer Service Cocoa FL
- Customer Service Crawfordville FL
- Customer Service Crestview FL
- Customer Service Crystal River FL
- Customer Service Dade City FL
- Customer Service Dania FL
- Customer Service Daytona Beach FL
- Customer Service Debary FL
- Customer Service Deerfield Beach FL
- Customer Service Defuniak Springs FL
- Customer Service Deland FL
- Customer Service Delray Beach FL
- Customer Service Deltona FL
- Customer Service Destin FL
- Customer Service Dunedin FL
- Customer Service Dunnellon FL
- Customer Service Englewood FL
- Customer Service Eustis FL
- Customer Service Fernandina Beach FL
- Customer Service Fort Lauderdale FL
- Customer Service Fort Myers FL
- Customer Service Fort Pierce FL
- Customer Service Fort Walton Beach FL
- Customer Service Gainesville FL
- Customer Service Green Cove Springs FL
- Customer Service Gulf Breeze FL
- Customer Service Haines City FL
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- Customer Service Hialeah FL
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- Customer Service Holiday FL
- Customer Service Hollywood FL
- Customer Service Homestead FL
- Customer Service Homosassa FL
- Customer Service Hudson FL
- Customer Service Immokalee FL
- Customer Service Inverness FL
- Customer Service Jacksonville Beach FL
- Customer Service Jacksonville FL
- Customer Service Jensen Beach FL
- Customer Service Jupiter FL
- Customer Service Key West FL
- Customer Service Kissimmee FL
- Customer Service Labelle FL
- Customer Service Lady Lake FL
- Customer Service Lake City FL
- Customer Service Lake Mary FL
- Customer Service Lake Placid FL
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- Customer Service Lutz FL
- Customer Service Lynn Haven FL
- Customer Service Marco Island FL
- Customer Service Marianna FL
- Customer Service Melbourne FL
- Customer Service Merritt Island FL
- Customer Service Miami Beach FL
- Customer Service Miami FL
- Customer Service Miami Lakes FL
- Customer Service Middleburg FL
- Customer Service Milton FL
- Customer Service Mount Dora FL
- Customer Service Mulberry FL
- Customer Service Naples FL
- Customer Service Navarre FL
- Customer Service New Port Richey FL
- Customer Service New Smyrna Beach FL
- Customer Service Niceville FL
- Customer Service Nokomis FL
- Customer Service North Fort Myers FL
- Customer Service North Miami Beach FL
- Customer Service North Palm Beach FL
- Customer Service North Port FL
- Customer Service Ocala FL
- Customer Service Ocoee FL
- Customer Service Okeechobee FL
- Customer Service Oldsmar FL
- Customer Service Opa Locka FL
- Customer Service Orange City FL
- Customer Service Orange Park FL
- Customer Service Orlando FL
- Customer Service Ormond Beach FL
- Customer Service Oviedo FL
- Customer Service Palatka FL
- Customer Service Palm Bay FL
- Customer Service Palm Beach FL
- Customer Service Palm Beach Gardens FL
- Customer Service Palm City FL
- Customer Service Palm Coast FL
- Customer Service Palm Harbor FL
- Customer Service Palmetto FL
- Customer Service Panama City Beach FL
- Customer Service Panama City FL
- Customer Service Pensacola FL
- Customer Service Pinellas Park FL
- Customer Service Plant City FL
- Customer Service Pompano Beach FL
- Customer Service Ponte Vedra Beach FL
- Customer Service Port Charlotte FL
- Customer Service Port Orange FL
- Customer Service Port Richey FL
- Customer Service Port Saint Lucie FL
- Customer Service Punta Gorda FL
- Customer Service Riverview FL
- Customer Service Rockledge FL
- Customer Service Safety Harbor FL
- Customer Service Saint Augustine FL
- Customer Service Saint Cloud FL
- Customer Service Saint Petersburg FL
- Customer Service Sanford FL
- Customer Service Sarasota FL
- Customer Service Satellite Beach FL
- Customer Service Sebastian FL
- Customer Service Sebring FL
- Customer Service Seffner FL
- Customer Service Seminole FL
- Customer Service Spring Hill FL
- Customer Service Starke FL
- Customer Service Stuart FL
- Customer Service Summerfield FL
- Customer Service Sun City Center FL
- Customer Service Tallahassee FL
- Customer Service Tampa FL
- Customer Service Tarpon Springs FL
- Customer Service Titusville FL
- Customer Service Valrico FL
- Customer Service Venice FL
- Customer Service Vero Beach FL
- Customer Service Wauchula FL
- Customer Service Wesley Chapel FL
- Customer Service West Palm Beach FL
- Customer Service Winter Garden FL
- Customer Service Winter Haven FL
- Customer Service Winter Park FL
- Customer Service Winter Springs FL
- Customer Service Zephyrhills FL
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