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Customer Service Georgia

Regardless of how high-tech technology becomes, customer service is an art that will always require human interaction, and few, if any businesses can survive without it.

1. Local Companies

2. Training to Work in a Customer Contact Center

3. Working in a Customer Contact Center

4. How to be a Great Customer Service Representative

1 . Local Companies

Customer Service
(678) 392-1154
1310 Rockbridge Rd
Stone Mountain, GA

Windstream
(912) 279-7020
Ellenton, GA

Savannah Electric & Power
(912) 966-3527
Springfield, GA

Athens First
(706) 357-7070
1871 N Elm St
Commerce, GA

Coastal Utilities Inc
(912) 876-9000
Hinesville, GA

Seckinger Malcolm E Sra
(912) 264-6640
109 Harbor Pointe Dr
Brunswick, GA

Etc Communications Customer Service
(678) 454-2271
102 S Main St
Jasper, GA

King Larry P Sra
(706) 563-0441
4805 Shenandoah Dr
Columbus, GA

Bellsouth Americast Digital Tv
(770) 360-5000
Roswell, GA

Atlanta Gas Light Company
(770) 994-1946
Cumming, GA

2 . Training to Work in a Customer Contact Center

Training to work in a customer contact center can take anywhere from a few days to several weeks, depending upon the project one is being trained for. Almost all customer contact centers use computers with integrated telephony so there is always a segment of training that has to do with operational functions. However, most employees that work at customer contact centers are expected to already have a basic knowledge of how to operate a computer as well as a working knowledge of business telephone systems.

Since many and varied industries use contact center solutions to manage their customer service, training in one facility or even in one area of one facility could be very different from training in another facility or in a different area of the same facility. For example, a customer contact center may have a contract with a particular company for their customer service representatives to answer inbound calls regarding wireless phones and yet in another area of the same building they may have agents answering inbound calls regarding hair care. Thus, the training for the job could be vastly different, depending upon which contract the employee is hired to work on.

Employees will be trained on how to respond to customer service inquiries and much of the time, will be engaged in role play activities so they can practice different scenarios before taking live calls from real customers. They will also be trained on the product or service for which they are answering calls and there will also be a certain amount of computer training as it relates to the particular job for which they were hired. Customer contact centers, for the most part, pay employees while they are in training and employees are expected to be able to demonstrate they can perform the job for which they have been hired before moving on to the "floor" as it is often called, which is actually, much of the time, a very large room with cubicles where customer service representatives take calls from customers and provide solutions to their problems or answers to their inquiries.

3 . Working in a Customer Contact Center

Working in a customer contact center is a relatively easy job; however, it can be difficult at times, especially if you are dealing with angry customers. In the United States, customer contact centers, for the most part anyway, provide a very comfortable workplace for employees. Many of them have complete kitchens with adjoining break rooms where employees can eat their meals. Since some customer contact centers are open 24 hours a day, a particular employee could be eating breakfast, lunch, or dinner at work, depending upon their shift. Shifts are typically eight hours long unless the employee is working part-time; part-time hours vary among centers; however part-time could mean that the employee would still work eight hour shifts yet only work 2 or 3 days per week instead of the usual five day work week, eight hour day.

Employees who work in customer contact centers take calls from customers and, depending upon the company or the particular "campaign" being worked, these calls typically come one right after the other. In fact, in many customer contact centers, employees are "graded" on how fast they can resolve customer issues, so it is to their advantage to resolve each call quickly and move on to the next one. This grading system often has its roots in the fact that most customer contact centers are paid per call; that is, the company that has hired them to provide their customer service pays them a set fee for each call they take so it is to the customer contact center's advantage to take as many calls as possible.

4 . How to be a Great Customer Service Representative

It can be difficult to provide excellent customer service on every call, especially when you have to deal with angry customers who may have had to wait on hold for an hour or more before they even get to you. Often, the customer service representative has only to answer the phone and is immediately met with the escalating voice of an angry customer.

As tempting as it is to go on the defensive, it is far better to go ahead and let the customer have their say. Angry customers who feel as if they are truly being heard will diffuse much faster than customers who may feel as if the customer service representative doesn't truly care about their needs. Customers who are angry are going to blame you for whatever their problem is; don't take it personally; instead, assure the customer that their struggle ends now, that you care about their issues and you are going to resolve them if at all possible.

It's important to realize that the customer believes he or she is talking to XYZ Company. They don't realize, or may not even care, that they might actually be talking to a very nice lady named Maria who has three children to support while taking night classes after work. All they know is that they have a problem, you caused it, and they want to know what you are going to do about it. Of course, this isn't the case with every customer or every call; many customers are quite pleasant and just have a question about their service. The key to providing excellent customer service regardless of the situation, though, is to completely focus on the customer you are speaking with. If a previous difficult customer has irritated you, you must be able to let that irritation go before talking to the next customer or it will show through on the call.

Read more about Customer Service

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Telemarketing is a business practice that has been increasingly useful at the turn of the century due to the advantages of outsourced services. With this structure, telemarketing services are infinitely cost effective and robust enough to allow you to penetrate a market, while you prioritize with internal development. Let us look at the ingredients of successful telemarketing, as well as the advantages of turnkey and bespoke solutions to startup companies.

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Regional Articles

- Customer Service Acworth GA
- Customer Service Albany GA
- Customer Service Alpharetta GA
- Customer Service Americus GA
- Customer Service Athens GA
- Customer Service Atlanta GA
- Customer Service Augusta GA
- Customer Service Austell GA
- Customer Service Baxley GA
- Customer Service Blairsville GA
- Customer Service Brunswick GA
- Customer Service Buford GA
- Customer Service Calhoun GA
- Customer Service Canton GA
- Customer Service Carrollton GA
- Customer Service Cartersville GA
- Customer Service Cedartown GA
- Customer Service Chatsworth GA
- Customer Service Columbus GA
- Customer Service Conyers GA
- Customer Service Cordele GA
- Customer Service Covington GA
- Customer Service Cumming GA
- Customer Service Dacula GA
- Customer Service Dahlonega GA
- Customer Service Dallas GA
- Customer Service Dalton GA
- Customer Service Dawsonville GA
- Customer Service Decatur GA
- Customer Service Douglas GA
- Customer Service Douglasville GA
- Customer Service Dublin GA
- Customer Service Duluth GA
- Customer Service Eatonton GA
- Customer Service Elberton GA
- Customer Service Ellenwood GA
- Customer Service Ellijay GA
- Customer Service Evans GA
- Customer Service Fairburn GA
- Customer Service Fayetteville GA
- Customer Service Fitzgerald GA
- Customer Service Flowery Branch GA
- Customer Service Forest Park GA
- Customer Service Fort Benning GA
- Customer Service Fort Valley GA
- Customer Service Gainesville GA
- Customer Service Griffin GA
- Customer Service Grovetown GA
- Customer Service Hartwell GA
- Customer Service Hephzibah GA
- Customer Service Hinesville GA
- Customer Service Jesup GA
- Customer Service Jonesboro GA
- Customer Service Kennesaw GA
- Customer Service Kingsland GA
- Customer Service La Fayette GA
- Customer Service Lagrange GA
- Customer Service Lawrenceville GA
- Customer Service Lilburn GA
- Customer Service Lithia Springs GA
- Customer Service Lithonia GA
- Customer Service Loganville GA
- Customer Service Mableton GA
- Customer Service Macon GA
- Customer Service Marietta GA
- Customer Service Mcdonough GA
- Customer Service Milledgeville GA
- Customer Service Monroe GA
- Customer Service Morrow GA
- Customer Service Moultrie GA
- Customer Service Newnan GA
- Customer Service Norcross GA
- Customer Service Peachtree City GA
- Customer Service Powder Springs GA
- Customer Service Ringgold GA
- Customer Service Riverdale GA
- Customer Service Rockmart GA
- Customer Service Rome GA
- Customer Service Rossville GA
- Customer Service Roswell GA
- Customer Service Saint Simons Island GA
- Customer Service Savannah GA
- Customer Service Sharpsburg GA
- Customer Service Smyrna GA
- Customer Service Snellville GA
- Customer Service Statesboro GA
- Customer Service Stockbridge GA
- Customer Service Stone Mountain GA
- Customer Service Suwanee GA
- Customer Service Thomaston GA
- Customer Service Thomasville GA
- Customer Service Thomson GA
- Customer Service Tifton GA
- Customer Service Toccoa GA
- Customer Service Tucker GA
- Customer Service Valdosta GA
- Customer Service Vidalia GA
- Customer Service Villa Rica GA
- Customer Service Warner Robins GA
- Customer Service Waycross GA
- Customer Service Winder GA
- Customer Service Woodstock GA

- Call Center Georgia

Most of us have called the toll free number on the back of a credit card. An agent working in an inbound call center likely received your call. On the other hand, the majority of us have received telemarketing calls at dinnertime. These types of calls are made from a call center, but these are considered outbound calls.

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- Customer Retention Georgia
- Telesales Georgia
- Order Processing Georgia
- Direct Telesales Georgia
- Outbound Call Center Georgia
- Telemarketing Services Georgia
- Lead Generation Georgia

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Customer Service Georgia

1 . Local Companies

2 . Training to Work in a Customer Contact Center

3 . Working in a Customer Contact Center

4 . How to be a Great Customer Service Representative