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Customer Service Pennsylvania

Regardless of how high-tech technology becomes, customer service is an art that will always require human interaction, and few, if any businesses can survive without it.

1. Local Companies

2. Training to Work in a Customer Contact Center

3. Working in a Customer Contact Center

4. How to be a Great Customer Service Representative

1 . Local Companies

Duquesne Light Company
(412) 664-4420
411 7th Ave
McKeesport, PA

Harland John H Company
(570) 826-0800
Hanover Industrial P
Hanover Township, PA

Gallen Paper Co
(215) 952-0200
1910 S Columbus Blvd
Philadelphia, PA

Suscom
(570) 326-3384
330 Basin St
Williamsport, PA

Wade Cablevision
(215) 581-6100
4914 Parkside Ave
Philadelphia, PA

Tafford Manufacturing Incorporated
(215) 643-9445
104 Park Dr
Montgomeryville, PA

Directv
(814) 941-6215
Altoona, PA

Music Choice
(215) 658-5000
300 Welsh Rd
Horsham, PA

Inlec Communications Customer Service
(215) 989-0032
2375 Woodward St
Philadelphia, PA

Heritage Valley Sewickley
(412) 749-7360
Sewickley, PA

2 . Training to Work in a Customer Contact Center

Training to work in a customer contact center can take anywhere from a few days to several weeks, depending upon the project one is being trained for. Almost all customer contact centers use computers with integrated telephony so there is always a segment of training that has to do with operational functions. However, most employees that work at customer contact centers are expected to already have a basic knowledge of how to operate a computer as well as a working knowledge of business telephone systems.

Since many and varied industries use contact center solutions to manage their customer service, training in one facility or even in one area of one facility could be very different from training in another facility or in a different area of the same facility. For example, a customer contact center may have a contract with a particular company for their customer service representatives to answer inbound calls regarding wireless phones and yet in another area of the same building they may have agents answering inbound calls regarding hair care. Thus, the training for the job could be vastly different, depending upon which contract the employee is hired to work on.

Employees will be trained on how to respond to customer service inquiries and much of the time, will be engaged in role play activities so they can practice different scenarios before taking live calls from real customers. They will also be trained on the product or service for which they are answering calls and there will also be a certain amount of computer training as it relates to the particular job for which they were hired. Customer contact centers, for the most part, pay employees while they are in training and employees are expected to be able to demonstrate they can perform the job for which they have been hired before moving on to the "floor" as it is often called, which is actually, much of the time, a very large room with cubicles where customer service representatives take calls from customers and provide solutions to their problems or answers to their inquiries.

3 . Working in a Customer Contact Center

Working in a customer contact center is a relatively easy job; however, it can be difficult at times, especially if you are dealing with angry customers. In the United States, customer contact centers, for the most part anyway, provide a very comfortable workplace for employees. Many of them have complete kitchens with adjoining break rooms where employees can eat their meals. Since some customer contact centers are open 24 hours a day, a particular employee could be eating breakfast, lunch, or dinner at work, depending upon their shift. Shifts are typically eight hours long unless the employee is working part-time; part-time hours vary among centers; however part-time could mean that the employee would still work eight hour shifts yet only work 2 or 3 days per week instead of the usual five day work week, eight hour day.

Employees who work in customer contact centers take calls from customers and, depending upon the company or the particular "campaign" being worked, these calls typically come one right after the other. In fact, in many customer contact centers, employees are "graded" on how fast they can resolve customer issues, so it is to their advantage to resolve each call quickly and move on to the next one. This grading system often has its roots in the fact that most customer contact centers are paid per call; that is, the company that has hired them to provide their customer service pays them a set fee for each call they take so it is to the customer contact center's advantage to take as many calls as possible.

4 . How to be a Great Customer Service Representative

It can be difficult to provide excellent customer service on every call, especially when you have to deal with angry customers who may have had to wait on hold for an hour or more before they even get to you. Often, the customer service representative has only to answer the phone and is immediately met with the escalating voice of an angry customer.

As tempting as it is to go on the defensive, it is far better to go ahead and let the customer have their say. Angry customers who feel as if they are truly being heard will diffuse much faster than customers who may feel as if the customer service representative doesn't truly care about their needs. Customers who are angry are going to blame you for whatever their problem is; don't take it personally; instead, assure the customer that their struggle ends now, that you care about their issues and you are going to resolve them if at all possible.

It's important to realize that the customer believes he or she is talking to XYZ Company. They don't realize, or may not even care, that they might actually be talking to a very nice lady named Maria who has three children to support while taking night classes after work. All they know is that they have a problem, you caused it, and they want to know what you are going to do about it. Of course, this isn't the case with every customer or every call; many customers are quite pleasant and just have a question about their service. The key to providing excellent customer service regardless of the situation, though, is to completely focus on the customer you are speaking with. If a previous difficult customer has irritated you, you must be able to let that irritation go before talking to the next customer or it will show through on the call.

Read more about Customer Service

- Order Processing Pennsylvania

Order processing is a very important part of the business world. Unfortunately, individuals who are not actively involved in the business world may not be aware of what order processing is, and how companies accomplish such a variety of tasks. With a number of steps designed to complete the business process in an organized and efficient manner, order processing is not a strictly simple task, but one which requires savvy individuals comfortable with a number of business processes. Call center outsourcing is one specific area of business that may focus extensively and exclusively on order processing. This is often the focal point of call center services, and the individuals employed in such places are trained to get order information for individuals on the phone with them, which is then transferred into the company’s system.

- Direct Telesales Pennsylvania
- Telemarketing Services Pennsylvania
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- Telesales Pennsylvania
- Call Center Pennsylvania
- Customer Retention Pennsylvania
- Help Desk Tech Support Pennsylvania
- Lead Generation Pennsylvania
- Sales Support Pennsylvania

Regional Articles

- Customer Service Aliquippa PA
- Customer Service Allentown PA
- Customer Service Allison Park PA
- Customer Service Altoona PA
- Customer Service Ambler PA
- Customer Service Apollo PA
- Customer Service Aston PA
- Customer Service Beaver Falls PA
- Customer Service Beaver PA
- Customer Service Belle Vernon PA
- Customer Service Bellefonte PA
- Customer Service Bensalem PA
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- Customer Service Bethel Park PA
- Customer Service Bethlehem PA
- Customer Service Birdsboro PA
- Customer Service Bloomsburg PA
- Customer Service Blue Bell PA
- Customer Service Boyertown PA
- Customer Service Bridgeville PA
- Customer Service Broomall PA
- Customer Service Bryn Mawr PA
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- Customer Service Camp Hill PA
- Customer Service Canonsburg PA
- Customer Service Carlisle PA
- Customer Service Carnegie PA
- Customer Service Chalfont PA
- Customer Service Chambersburg PA
- Customer Service Chester PA
- Customer Service Clairton PA
- Customer Service Clarks Summit PA
- Customer Service Clifton Heights PA
- Customer Service Coatesville PA
- Customer Service Collegeville PA
- Customer Service Connellsville PA
- Customer Service Conshohocken PA
- Customer Service Coraopolis PA
- Customer Service Cranberry Twp PA
- Customer Service Darby PA
- Customer Service Dillsburg PA
- Customer Service Downingtown PA
- Customer Service Doylestown PA
- Customer Service Drexel Hill PA
- Customer Service Du Bois PA
- Customer Service East Stroudsburg PA
- Customer Service Easton PA
- Customer Service Elizabethtown PA
- Customer Service Elkins Park PA
- Customer Service Ellwood City PA
- Customer Service Emmaus PA
- Customer Service Ephrata PA
- Customer Service Erie PA
- Customer Service Exton PA
- Customer Service Feasterville Trevose PA
- Customer Service Gettysburg PA
- Customer Service Gibsonia PA
- Customer Service Glenshaw PA
- Customer Service Glenside PA
- Customer Service Greensburg PA
- Customer Service Hanover PA
- Customer Service Harleysville PA
- Customer Service Harrisburg PA
- Customer Service Hatboro PA
- Customer Service Hatfield PA
- Customer Service Havertown PA
- Customer Service Hazleton PA
- Customer Service Hershey PA
- Customer Service Hollidaysburg PA
- Customer Service Hummelstown PA
- Customer Service Huntingdon PA
- Customer Service Huntingdon Valley PA
- Customer Service Indiana PA
- Customer Service Irwin PA
- Customer Service Jeannette PA
- Customer Service Jenkintown PA
- Customer Service Johnstown PA
- Customer Service Kennett Square PA
- Customer Service King Of Prussia PA
- Customer Service Kingston PA
- Customer Service Kittanning PA
- Customer Service Kutztown PA
- Customer Service Lancaster PA
- Customer Service Langhorne PA
- Customer Service Lansdale PA
- Customer Service Lansdowne PA
- Customer Service Latrobe PA
- Customer Service Lebanon PA
- Customer Service Lehighton PA
- Customer Service Levittown PA
- Customer Service Lewistown PA
- Customer Service Lititz PA
- Customer Service Lock Haven PA
- Customer Service Manheim PA
- Customer Service Marcus Hook PA
- Customer Service Mc Kees Rocks PA
- Customer Service Mckeesport PA
- Customer Service Meadville PA
- Customer Service Mechanicsburg PA
- Customer Service Media PA
- Customer Service Monroeville PA
- Customer Service Morrisville PA
- Customer Service Nazareth PA
- Customer Service New Castle PA
- Customer Service New Cumberland PA
- Customer Service New Kensington PA
- Customer Service Newtown PA
- Customer Service Newtown Square PA
- Customer Service Norristown PA
- Customer Service North Wales PA
- Customer Service Oil City PA
- Customer Service Palmyra PA
- Customer Service Perkasie PA
- Customer Service Philadelphia PA
- Customer Service Phoenixville PA
- Customer Service Pittsburgh PA
- Customer Service Pittston PA
- Customer Service Pottstown PA
- Customer Service Pottsville PA
- Customer Service Punxsutawney PA
- Customer Service Quakertown PA
- Customer Service Reading PA
- Customer Service Red Lion PA
- Customer Service Royersford PA
- Customer Service Scranton PA
- Customer Service Selinsgrove PA
- Customer Service Sewickley PA
- Customer Service Shippensburg PA
- Customer Service Southampton PA
- Customer Service State College PA
- Customer Service Stroudsburg PA
- Customer Service Telford PA
- Customer Service Uniontown PA
- Customer Service Upper Darby PA
- Customer Service Verona PA
- Customer Service Warminster PA
- Customer Service Washington PA
- Customer Service Wayne PA
- Customer Service Waynesboro PA
- Customer Service Waynesburg PA
- Customer Service West Chester PA
- Customer Service West Mifflin PA
- Customer Service Wexford PA
- Customer Service Whitehall PA
- Customer Service Wilkes Barre PA
- Customer Service Williamsport PA
- Customer Service Willow Grove PA
- Customer Service York PA

- Telesales Pennsylvania

Telesales are a form of telemarketing that is done generally over the phone or on the Internet. It is very effective for making sales and can be a highly effective selling tool as long as the company obeys all telemarketing laws and spends time on training their operators properly. Telesales can bring in much business, all from the comfort and ease of a telephone.

- Customer Retention Pennsylvania
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- Order Processing Pennsylvania
- Outbound Call Center Pennsylvania
- Telemarketing Services Pennsylvania
- Sales Support Pennsylvania
- Direct Telesales Pennsylvania
- Call Center Pennsylvania
- Lead Generation Pennsylvania

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Customer Service Pennsylvania

1 . Local Companies

2 . Training to Work in a Customer Contact Center

3 . Working in a Customer Contact Center

4 . How to be a Great Customer Service Representative